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Accessibility Statement

Last Updated: January 2026

Our Commitment to Accessibility

LoanExis is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards to ensure our website is accessible to all users.

Accessibility Features

Our website includes the following accessibility features:

  • Text Size Controls — Adjust text size from normal to extra large using our accessibility panel
  • High Contrast Mode — Increase contrast for better visibility and readability
  • Readable Mode — Simplified layout for easier navigation
  • Keyboard Navigation — Full keyboard support with visible focus indicators
  • Screen Reader Support — ARIA labels and semantic HTML throughout the site
  • Skip Links — Skip to main content link at the top of every page
  • Reduced Motion — Respects your system's reduced motion preferences
  • Language Support — Multiple language options including English and Spanish
  • Pause Animations — Ability to pause all animations and transitions
  • Highlight Links — Enhanced link visibility for easier identification

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

Known Limitations

Despite our best efforts, some accessibility limitations may exist on our website:

  • Some third-party embedded content may not be fully accessible
  • Some older documents may not be compatible with screen readers
  • Color contrast in certain images may not meet WCAG standards

Ongoing Efforts

We regularly audit our website for accessibility issues and work to address them promptly. Our development team is trained on accessibility best practices and we incorporate accessibility testing into our development process.

Feedback

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions, please contact us:

Deaf & Hard-of-Hearing Support

For deaf and hard-of-hearing users, we offer alternative communication methods:

  • Email support at info@loanexis.net
  • Contact form available on our Contact page
  • Client portal messaging for existing borrowers
  • Relay services accepted for phone communications